Contact

Talk to a person. We pick up the phone.

Local team. Real names. An Alabama area code. No phone trees, no overseas scripts, no chatbot pretending to be Megan from customer service.

  • American answers, 24/7
  • Local techs, not contractors
  • DIA after-hours truckrolls
  • Walk-ins welcome
Call (205) 809-9051

Phone is answered any hour of any day by a person on the Centreville team. Office walk-ins Monday through Friday.

Four ways to reach us.

Pick whichever's easiest. We'd rather you called, but we don't mind email.

  • Phone, 24/7

    (205) 809-9051

    Manned twenty-four hours a day, every day. An American on the Centreville team picks up. Not a phone tree, not a chatbot, not an answering service.

  • Email

    info@alabamalightwave.com

    We answer most email the same day. Slower on weekends, but it gets read.

  • Walk in

    38 Court Square West

    Centreville, AL 35042. Two blocks from the Bibb County Courthouse on Court Square.

  • Outage

    Same number, any hour

    DIA and enterprise customers get after-hours truckrolls when service is down. Residential and business get remote triage tonight, on-site next business day if a truck is needed.

  • Messenger

    Chat the team on Facebook

    Our Facebook Messenger is staffed by the same local technicians and support people who answer the phone. Real names, real people. Not an AI agent pretending to be Megan, like the big fiber and cable companies run.

Send a message.

Tell us what's on your mind. We answer every message that comes through this form, usually the same day.

Or just call (205) 809-9051, any hour of any day.

Existing customer

Already a customer?

Pay your bill or check your account in the customer portal. For billing or technical questions, call the main number and an American picks up.

Customer portal Call support

Contact questions, answered straight.

  • What are Alabama Lightwave's office hours?

    Our Centreville office at 38 Court Square West is open 9am to 5pm CDT, Monday through Friday. Phone support is staffed twenty-four hours a day, seven days a week, by Americans on the Centreville team.

  • Does Alabama Lightwave really have 24/7 phone support?

    Yes. The main number (205) 809-9051 is manned around the clock by people on our Centreville team. Not a phone tree, not a chatbot, not an outsourced answering service. If you call at three in the morning, a real person answers.

  • How do I report a service outage?

    Call (205) 809-9051 any hour of the day or night. The on-call technician triages remotely first. DIA and enterprise customers get after-hours truckrolls when service is down. Residential and business customers get on-site visits the next business day if a truck is needed.

  • Where is Alabama Lightwave located?

    38 Court Square West, Centreville, Alabama 35042. Two blocks from the Bibb County Courthouse on Court Square. Walk-ins welcome during office hours Monday through Friday.

  • How fast do you respond to email and Facebook Messenger?

    Email lands in a real inbox and most messages get answered the same day during business days. Facebook Messenger is staffed by the same local technicians and support people who answer the phone. Slower on weekends, but every message gets read by a human.

  • Can I just walk in to the office?

    Yes. Drop by any time during 9am to 5pm CDT, Monday through Friday. We're at 38 Court Square West in Centreville, two blocks from the Bibb County Courthouse. The same team that answers the phone is in the office.

Or just check your address.

If you're trying to see whether we cover where you live, the address checker is faster than the phone.

Check availability See coverage map